Last Updated: May 2026
At City Communication, we are committed to protecting the privacy and security of your personal and business data. This Privacy Policy outlines how we collect, use, process, and protect your information when you use our messaging infrastructure and APIs.
1. Information We Collect
We may collect the following types of information when you interact with our platform:
- Account Information: Name, email address, phone number, and billing details provided during registration.
- Communications Data: Metadata related to messages sent through our API (e.g., timestamps, recipient numbers, delivery statuses) required to provide analytics and ensure successful routing.
- Usage Data: Information about how you navigate and interact with our web dashboard and API endpoints.
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and optimize our messaging APIs (WhatsApp, RCS, SMS, Voice).
- To process billing and send transaction notifications.
- To detect, prevent, and address technical issues or fraudulent activity.
- To send promotional or informational messages (only if explicitly authorized by you).
3. Data Sharing and Disclosure
We do not sell your personal data. We may share necessary routing data with global telecom carriers and platform partners (like Meta for WhatsApp or Google for RCS) strictly for the purpose of delivering your messages. All partners are bound by strict confidentiality agreements.
4. Contact Us
If you have any questions regarding this Privacy Policy, please contact our Data Protection Officer at citycomm.ynr@hotmail.com.